The service level agreement between RevLight Solutions and its client is always given top priority. With the primary purpose of RevLight Solutions is to provide services of high quality and standard, it is vital that the service level agreement between both parties is coinciding with the type of service level that has been paid for and agreed upon on. This methodology assures the proper function and communication of the IT infrastructure.
The service levels vary from depending on the following services: IT Support Services, Scheduled On-Site Support, Remote Support, Pre-paid Support Hours, IT Support Contract and PC Maintenance. The following sections will give a brief overview of such service levels.
IT Support Services extends to a wide range of services. These services will be based on what type of support the consumer needs. When all the required support has been outlined and agreed upon, the service level agreement will adhere to those prerequisites and thus will be acted and followed upon.